Pricing FAQ's

What is a Crash?

BugSplat client libraries integrate with your code to capture exception information and send it to the BugSplat website. That package of information is called a crash report. Each crash report equals one crash.

Can I pay annually?

Absolutely. You can see the annual prices by toggling the button above the pricing table to ‘Annual.’ There’s a 5% discount if you choose to pay upfront for your plan. If this option is tantalizing to you—send a note to sales. You’ll be given the option to pay by check or bank transfer.

What payment methods do you accept?

BugSplat accepts all major credit cards as payment for our monthly plans. Credit card payments are handled via Stripe.

I need an enterprise plan—how does that work?

If you think an enterprise plan is right for your team, please send us a note and we’ll be in touch shortly.

Where do I sign up for a plan?

You can sign up for a plan at any point on the Account page inside of your application. If you wish to pay annually please send us an email or chat with us in the app.

What if I change my mind?

No problem. You can cancel at any time, no questions asked. You can even export your data through our API. If you’re curious, you can read our fair-refund policy.

Can I cancel my plan?

Absolutely. If you pay monthly via a credit card, simply navigate to the Company page and click the 'Manage your plan →' in the Usage section. From there you can cancel your plan. Please reach out to [email protected] with any questions. We'll make the process stress-free.

Is there a money-back guarantee?

Of course—read more about our fair-refund-policy.
Last modified 11d ago
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