Update to Our Legacy Plans Guide

Important documentation for users who signed up for a paid BugSplat account before March 15th, 2022. Plans are being phased out starting March 28th 2024.

On March 15th, 2022, BugSplat introduced a new pricing structure aimed at better serving our diverse user base and incorporating the latest advancements in our services. If you signed up for a BugSplat plan with a credit card before this date and have not yet transitioned to one of our updated plans, you're likely currently classified as a Legacy Plan customer. To ease the transition and express our gratitude for your continued loyalty, we've maintained your access to all features and unlimited upload storage space without transitioning you to the new pricing models that might include certain limitations.

Why Changes Are Necessary Now As we continue to grow and improve BugSplat, maintaining these legacy plans has become increasingly challenging while delivering less and less value to the users who have them. The gap between the features and pricing models of our legacy plans and our current offerings has widened significantly. To better serve all our customers with the latest features and a more understandable pricing structure, we've reached a point where transitioning away from legacy plans is necessary. Most of our legacy users were transitioned to the new pricing on March 28th, enhancing our ability to deliver exceptional service across the board. However, a select number of legacy plans will continue to be supported for the time being. Details regarding your specific plan and options can be found on your billing page.

Benefits of Transitioning Transitioning to our updated plans isn't just about simplifying our internal systemsโ€”it's about providing you with better service. Hereโ€™s what you can expect: more monthly crash allowances, better tools for managing upload sizes, and continued high-level support. For those whose plans have remained in place, rest assured that updates to your plans will be tailored to your individual needs and can be initiated by reaching out directly to us at sales@bugsplat.com.

Special Offer for Our Legacy Plan Holders We understand that change can be daunting, but we're here to make this transition as beneficial for you as possible. As a token of our appreciation for your continued loyalty, we're offering a 25% discount off your plan for the next 3 months. Simply reach out to us, and we'll apply this to your account as you transition from your legacy plan.

Next Steps We're here to support you through this change. If you have any questions, need guidance on choosing a new plan, or want to take advantage of the discount offer, please donโ€™t hesitate to contact us at sales@bugsplat.com. Our team is ready to assist in making your transition seamless, ensuring you continue to receive the best crash reporting service tailored to your project's needs.

Thank you for being a valued member of the BugSplat community. Your trust in us fuels our commitment to continuously improve and deliver the crash reporting service you rely on.

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