Login Page and Options
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Introduction
At BugSplat, our diverse login methods cater to user preferences, ensuring a smooth and secure sign-in experience. This document will guide you through each available option.
Standard Username and Password:
Description: The most common method used for accessing BugSplat accounts.
Steps:
Navigate to the BugSplat login page.
Enter your registered username and password.
Click on the "Sign in" button.
Further Information: Need to reset your password? Click on the 'Forgot your password?' link or check out here to learn more.
Google Federated Login:
Description: Seamlessly access BugSplat using your trusted Google credentials.
Steps:
On the login page, choose the "Sign in with Google" option.
A new window will pop up. Follow the prompts to authenticate with your Google account.
Corporate Email Login / SSO:
Description: An alternative to traditional login, use your official corporate email credentials for quick access.
Steps:
Use the "Sign in with Corporate Email" option on the login page.
Type in your corporate email.
Hit the "Sign in" button.
You will be asked for your corporate credentials if you aren't currently authenticated.
Troubleshooting: Having hiccups along the way? Don't hesitate to reach out to our tech support team (suuport@bugsplat.com).
Interested in adding SSO to your account?: Learn more here.
GitHub Login:
Description: For the GitHub enthusiasts, we've integrated a way for you to use BugSplat in sync with your GitHub identity.
Steps:
Click on the "Sign in with Corporate Email" button.
Use username@github.com as your login ID.
GitHub will request your password if you aren't currently authenticated.
After five failed sign-in attempts with a password, BugSplat locks out the user for one second. The lockout duration then doubles after each additional failed attempt, up to a maximum of approximately 15 minutes. To reset the lockout to its initial state, the user must not initiate any sign-in attempts for 15 consecutive minutes at any time after a lockout.
