Login Page and Options

At BugSplat, our diverse login methods cater to user preferences, ensuring a smooth and secure sign-in experience. This document will guide you through each available option.

  • Standard Username and Password:
    • Description: The most common method used for accessing BugSplat accounts.
    • Steps:
      • Navigate to the BugSplat login page.
      • Enter your registered username and password.
      • Click on the "Sign in" button.
    • Further Information: Need to reset your password? Click on the 'Forgot your password?' link or check out here to learn more.

  • Google Federated Login:
    • Description: Seamlessly access BugSplat using your trusted Google credentials.
    • Steps:
      • On the login page, choose the "Sign in with Google" option.
      • A new window will pop up. Follow the prompts to authenticate with your Google account.

  • Corporate Email Login / SSO:
    • Description: An alternative to traditional login, use your official corporate email credentials for quick access.
    • Steps:
      • Use the "Sign in with Corporate Email" option on the login page.
      • Type in your corporate email.
      • Hit the "Sign in" button.
      • You will be asked for your corporate credentials if you aren't currently authenticated.
    • Troubleshooting: Having hiccups along the way? Don't hesitate to reach out to our tech support team ([email protected]).
    • Interested in adding SSO to your account?: Learn more here.

  • GitHub Login:
    • Description: For the GitHub enthusiasts, we've integrated a way for you to use BugSplat in sync with your GitHub identity.
    • Steps:
      • Click on the "Sign in with Corporate Email" button.
      • Use [email protected] as your login ID.
      • GitHub will request your password if you aren't currently authenticated.

Account Lock Out

After five failed sign-in attempts with a password, BugSplat locks out the user for one second. The lockout duration then doubles after each additional failed attempt, up to a maximum of approximately 15 minutes. To reset the lockout to its initial state, the user must not initiate any sign-in attempts for 15 consecutive minutes at any time after a lockout.