Login Page and Options

Introduction

At BugSplat, our diverse login methods cater to user preferences, ensuring a smooth and secure sign-in experience. This document will guide you through each available option.

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• Standard Username and Password:

  • Description: The most common method used for accessing BugSplat accounts.

  • Steps:

    • Navigate to the BugSplat login page.

    • Enter your registered username and password.

    • Click on the "Sign in" button.

  • Further Information: Need to reset your password? Click on the 'Forgot your password?' link or check out here to learn more.

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• Google Federated Login:

  • Description: Seamlessly access BugSplat using your trusted Google credentials.

  • Steps:

    • On the login page, choose the "Sign in with Google" option.

    • A new window will pop up. Follow the prompts to authenticate with your Google account.

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• Corporate Email Login / SSO:

  • Description: An alternative to traditional login, use your official corporate email credentials for quick access.

  • Steps:

    • Use the "Sign in with Corporate Email" option on the login page.

    • Type in your corporate email.

    • Hit the "Sign in" button.

    • You will be asked for your corporate credentials if you aren't currently authenticated.

  • Troubleshooting: Having hiccups along the way? Don't hesitate to reach out to our tech support team ([e-mail]).

  • Interested in adding SSO to your account?: Learn more here.

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• GitHub Login:

  • Description: For the GitHub enthusiasts, we've integrated a way for you to use BugSplat in sync with your GitHub identity.

  • Steps:

    • Click on the "Sign in with Corporate Email" button.

    • Use [e-mail] as your login ID.

    • GitHub will request your password if you aren't currently authenticated.

Account Lock Out

After five failed sign-in attempts with a password, BugSplat locks out the user for one second. The lockout duration then doubles after each additional failed attempt, up to a maximum of approximately 15 minutes. To reset the lockout to its initial state, the user must not initiate any sign-in attempts for 15 consecutive minutes at any time after a lockout.