# My software just crashed. Should I contact BugSplat for help? Unfortunately, BugSplat cannot help individual users of an application with specific issues that are causing their software to crash. The BugSplat team does not have any insight into what might be causing application crashes. BugSplat is something called a[ Crash Reporter](/education/faq/what-is-a-crash-reporter.md) that simply helps developers find and fix application defects, bugs, and crashes. You can follow [these simple steps](https://github.com/BugSplat-Git/bugsplat-docs/blob/master/education/faq/common-end-user-questions/broken-reference/README.md) to try and find the cause of your application's crashes. If that doesn't work please try finding and contacting support staff at the company which builds or supports the application which is crashing. Often a company will answer support-related questions from email an email formated as support@\[insert-name-of-company].com. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bugsplat.com/education/faq/common-end-user-questions/my-software-just-crashed.-should-i-contact-bugsplat-for-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.