# Support Response

Get or set the contents of the end-user [Support Response page](/introduction/production/setting-up-custom-support-responses.md) that is loaded by the BugSplat [Windows Native C++](/introduction/getting-started/integrations/desktop/cplusplus.md) and [Windows .NET Framework](/introduction/getting-started/integrations/desktop/windows-dot-net-framework.md) SDKs.

## Get Message

<mark style="color:blue;">`GET`</mark> `https://app.bugsplat.com/api/techsupport/message`

Returns the subject and raw markdown body contents for a Support Response page that has been configured for a specified stackKeyId and appKey.

#### Query Parameters

| Name                                         | Type   | Description                                                                                                                                |
| -------------------------------------------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| appKey                                       | string | An appKey used to display a targeted version of the Support Response page. This is useful for displaying localized Support Response pages. |
| stackKeyId<mark style="color:red;">\*</mark> | number | The Crash Group (Stack Key) ID of the specified crash                                                                                      |
| database                                     | string | BugSplat database containing the specified crash                                                                                           |

{% tabs %}
{% tab title="200 " %}

```json
{
    "status": "success",
    "stackKeyId": 5524,
    "stackKey": "myConsoleCrasher!MemoryException(153)",
    "appKey": "*Default*",
    "subject": "",
    "content": "",
    "allkeys": null
}
```

{% endtab %}
{% endtabs %}

## Add Message

<mark style="color:green;">`POST`</mark> `https://app.bugsplat.com/api/techsupport/message`

Create a new Support Response page for a specified stackKeyId and appKey.

#### Query Parameters

| Name                                         | Type   | Description                                                                                                                                |
| -------------------------------------------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| content<mark style="color:red;">\*</mark>    | string | Markdown contents of the Support Response page's body.                                                                                     |
| subject<mark style="color:red;">\*</mark>    | string | The subject line to be displayed to an end-user.                                                                                           |
| appKey                                       | string | An appKey used to display a targeted version of the Support Response page. This is useful for displaying localized Support Response pages. |
| stackKeyId<mark style="color:red;">\*</mark> | number | The Crash Group (Stack Key) ID of the specified crash                                                                                      |
| database                                     | string | BugSplat database containing the specified crash                                                                                           |

{% tabs %}
{% tab title="200 " %}

```json
{
    "status": "success",
    "stackKeyId": 0,
    "appKey": "*Default*",
    "subject": "Default Message",
    "content": "This is the default support response for crashes posted to the Fred database.  It will be displayed if there is no stack key specific support response available."
}
```

{% endtab %}
{% endtabs %}

## Update Message

<mark style="color:orange;">`PUT`</mark> `https://app.bugsplat.com/api/techsupport/message`

Update a Support Response page for a specified stackKeyId and appKey.

#### Query Parameters

| Name                                         | Type   | Description                                                                                                                                |
| -------------------------------------------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| content<mark style="color:red;">\*</mark>    | string | Markdown contents of the Support Response page's body.                                                                                     |
| subject<mark style="color:red;">\*</mark>    | string | The subject line to be displayed to an end-user.                                                                                           |
| appKey                                       | string | An appKey used to display a targeted version of the Support Response page. This is useful for displaying localized Support Response pages. |
| stackKeyId<mark style="color:red;">\*</mark> | number | The Crash Group (Stack Key) ID of the specified crash                                                                                      |
| database                                     | string | BugSplat database containing the specified crash                                                                                           |

{% tabs %}
{% tab title="200 " %}

```json
{
    "status": "success",
    "stackKeyId": 0,
    "appKey": "*Default*",
    "subject": "Default Message",
    "content": "This is the default support response for crashes posted to the Fred database.  It will be displayed if there is no stack key specific support response available."}
```

{% endtab %}
{% endtabs %}

## Delete Message

<mark style="color:red;">`DELETE`</mark> `https://app.bugsplat.com/api/techsupport/message`

Delete a Support Response page for a specified stackKeyId and appKey.

#### Query Parameters

| Name                                         | Type   | Description                                                                                                                                |
| -------------------------------------------- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------ |
| appKey                                       | string | An appKey used to display a targeted version of the Support Response page. This is useful for displaying localized Support Response pages. |
| stackKeyId<mark style="color:red;">\*</mark> | number | The Crash Group (Stack Key) ID of the specified crash                                                                                      |
| database                                     | string | BugSplat database containing the specified crash                                                                                           |

{% tabs %}
{% tab title="200 " %}

```json
{
    "status": "success",
    "stackKeyId": 5524,
    "appKey": "en-US",
    "affected_rows": 1
}
```

{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bugsplat.com/introduction/development/web-services/api/support-response.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.