# Contacting End-Users

If a crash or error was submitted by an [end-user](https://docs.bugsplat.com/bugsplat-terminology#end-users), and that user included a valid email address as part of the submission, then it is possible to send an email to that end user regarding the crash by clicking the “Contact User” button (below).

![](https://976110677-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LBMgmIcgkIXSUfnXDSv%2F-MfFMtMebVm1AtnJupbE%2F-MfFTbWcMk3slprnIxhT%2Fcontact-users-bs.png?alt=media\&token=47782d76-d5d8-4e31-9796-f1d1a4af271c)

If an email address hasn't been provided, or it has been obfuscated to protect customer information, then the **Contact User** button will be disabled.