# Contacting End-Users

If a crash or error was submitted by an [end-user](/education/bugsplat-terminology.md#end-users), and that user included a valid email address as part of the submission, then it is possible to send an email to that end user regarding the crash by clicking the “Contact User” button (below).

![](/files/-MfFTbWcMk3slprnIxhT)

If an email address hasn't been provided, or it has been obfuscated to protect customer information, then the **Contact User** button will be disabled.


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